Ainley's Insurance

TERMS OF BUSINESS

The purpose of our Terms of Business is to outline our commitment to you as well as detailing your responsibilities to us. These Terms of Business and the accompanying Key Facts documents have been designed to meet the requirements of the Financial Services Authority (FSA) in relation to, principally, Retail Customers.
Whilst our standards to Retail Customers are clearly defined by the FSA, we will endeavor to use these for our Commercial Customers where appropriate. Your responsibilities to us, as outlined below, remain regardless of whether you are a Retail or Commercial Customer and if you have any queries relating to these, please do not hesitate to contact your usual office.

About Ainley's Insurance Brokers Limited

Ainley's Insurance Brokers Limited is an Independent Insurance Broking company established in Huddersfield in 1991. Each Director, & Server employee has achieved ACII/FCII qualifications or has at least 20 years experience in the insurance industry. We handle all types of general insurance products available from a fair analysis of the market.

We are authorised and regulated by the Financial Services Authority (FSA) under FRN 307752.

As part of regulation by the FSA we also have and will maintain Professional Indemnity Insurance.

About Ainley's Insurance Consultants

Ainley's Insurance Consultants is an independent insurance intermediary established in the mid 90's by the acquisition of a long established local insurance broker. The business was augmented by the purchase of our branches in Barnsley in 2004 & 2006, giving us a strong presence in South West Yorkshire.

We are authorised and regulated by the FInancial Services Authority (FSA) under FRN 307719.

As part of our regulation by the FSA we also have & will maintain professional Indemnity Insurance.

Our commitment to you

Our commitment to you is taken from our 'Best Practice Standards' and is as follows:

  • We will establish your own personal insurance requirements, which will be outlined in our 'Demands & Needs' statement.
  • We will then offer advice and outline our recommendations giving reasons for personal recommendations according to your specific case.
  • Before entering into any contract of insurance, whether as a new customer or when renewing an existing contract, we will provide you with a written 'Initial Disclosure Document' that outlines key information that you need to be aware of before proceeding.
  • We will advise you in advance of any charges or fees that are payable over and above the premium being shown as due or being quoted. A scale of these charges is available on request. All monies paid to us are kept in a designated Client Money Account under Statutory Trust arrangements on which interest may be earned.
  • Once a policy is effected we shall continue to deal with any adjustments or amendments, promptly & efficiently, which are required during the period of insurance.
  • We will deal with all claims promptly & will endeavour to negotiate with your Insurers to ensure a fair and equitable settlement of any claims recoverable under your policy.
  • We will inform you when your policy is due for renewal and indicate to you the renewal premium and terms with any recommended alternatives for your consideration prior to renewal date.
  • Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. Should you have any queries please write to us at the above address.
Your responsibilities to us

The following details outline what we require from you not just at the inception or renewal of your insurance but throughout the whole period of our dealings together:

  • It is your responsibility to provide complete, accurate and the fullest information to your Insurers via us. Be aware that failure to disclose material information (eg previous claims, criminal convictions or any fact that would influence the decision of an underwriter in either the acceptance of your insurance or the terms that would apply) could invalidate the policy cover or the payment of any claim. If you are unsure as to what constitutes a material fact you must contact us immediately.
  • Ensure that all answers and statements on proposal forms, claim forms or any other document requested are complete and accurate. If any form requested is partially completed on your behalf you will check the accuracy of the questions and answers given and declarations or other statements shown before signing and dating where indicated. Remember these documents will form the basis of the contract between you and your Insurer.
  • When a policy is issued to you, you are to carefully read the document, the schedule and any certificate of insurance being the basis of the insurance contract you have purchased. If you are in doubt over any of the Policy terms or conditions please seek our advice immediately.
  • When you take out a policy, renew or effect alterations any premium due to us must be paid to us immediately. Under our regulation with the FSA we cannot provide any period of credit so any premiums not received on or before the due date will regrettably mean automatic cancellation of your policy.
  • There is a common law duty on all Policyholders to act as if uninsured and to take all prudent and reasonable steps to both prevent injury or damage of the type covered by insurance and also to take all such actions after the event as are sensible to minimise the loss. This duty is reinforced in many policies by the incorporation of a 'reasonable precautions' condition. With or without this explicit condition, however, failure to act in a reasonable manner may prejudice your interests.
  • Insurance Policies contain limitations on the time within which claims must be reported to Insurers. To avoid any possibility of Insurers repudiating a claim on the grounds of late notification, we recommend that all circumstances likely to give rise to a claim be immediately reported in writing to us.
Note

Your acceptance of these Terms of Business does not affect your normal legal rights.